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IT Infrastructure Library Definition

ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

The best practice processes promoted in ITIL® support and are supported by, the British Standards Institution's standard for IT service Management (BS15000).

Other important definitions

SAM should now be embraced as a much better way of doing business.

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For this reason SAMpartners have created a number of highly focused services including:
• SAMcheck© designed to assess the existence and maturity of SAM procedures and highlight any areas recommended by the ITIL ‘Best Practice’ guidelines
• SAMreview© which includes the SAMcheck© but extends into reviewing a customers licence position with a selected vendor
• SAMsupport© for use on a project or ad-hoc basis. This extensive range of services can assist any company at any stage of its SAM implementation.
• SAMmedia© ensures that a company’s software media (CDs, DVD) are original and not counterfeit.
• SAMdata© delivers accurate and useable data from a customer's asset discovery tool output enabling the licence reconciliation process to accurate and relevant.

Positive software management

“SAM’s blend of policy, process and technology enable total control of a software asset through its entire lifecycle and brings benefits and rewards in many different touch points”
Tony Fisher, Managing Director, SAMpartners Ltd
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