ISO/IEC 19770-1 establishes a baseline for an integrated set of
processes for Software Asset Management (SAM). It has been
developed to enable an organization to prove that it is performing
SAM to a standard sufficient to satisfy corporate governance
requirements and ensure effective support for IT service
management overall. The processes covered are shown in this
diagram:
| Organizational Management Processes for SAM |
4.2 Control Environment for SAM
|
Corporate Governance
Process for SAM
|
Roles and
Responsibilities for SAM
Competence in SAM
|
Policies, Processes and
Procedures for SAM |
| 4.3 Planning and Implementation Processes for SAM |
Planning
for SAM
|
Implementation
of SAM
Continual
Improvement of SAM |
Monitoring and
Review of SAM |
| Core SAM Processes |
| 4.4 Inventary Processes for SAM |
| Software Asset identification |
Software Asset Inventory Management |
Software Asset Control |
| 4.5 Verification and Compliance Processes for SAM |
| Software Asset record Verification |
Software Licensing
Compliance
Conformance Verification
for SAM |
Software Asset Security
Compliance |
| 4.6 Operations Management Processes and Interfaces for SAM |
Relationship and Contract
Management for SAM |
Financial
Management for SAM
Security Management
for SAM |
Service Level
Management for SAM |
| Primary Process Interfaces for SAM |
| 4.7 Life Cycle Process Interfaces for SAM |
Change Management
Process
Acquisition
Process
Problem Management
Process |
Software Development
Process
Software Release
Management Process |
Software Deployment
Process
Incident Management
Process
Retirement Process |
